Privacy Policy

1. What we collect

Account details (name, email, phone), the case information you choose to share, usage data, and payment confirmations for paid plans. You control what you tell us about your case.

2. How we use it

• To categorise your issue and generate your resolution path.
• To brief a verified expert — only if you choose to connect with one.
• To send timeline reminders and service communications.
• To improve the platform in aggregated, de-identified form.

3. What we never do

• We never sell your personal data.
• We never share case details with third parties without your instruction, except where the law requires.

4. Security

Data is encrypted in transit and at rest. Access is role-restricted and logged.

5. Your rights

You may request access, correction or deletion of your data at any time by writing to info@jansahara.com. Deletion requests are honoured except where retention is legally required.

6. Cookies

We use only essential cookies and privacy-respecting analytics. No cross-site advertising trackers.

7. Contact

Privacy questions: info@jansahara.com.